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Support That Doesn't Stop at the Sale

When you invest in detection and monitoring technology, the day of installation is just the beginning. At ProDetec, our after-sales support is built to keep your systems performing reliably — through commissioning, calibration, fault-finding, spares supply, and everything in between.

Our team of factory-trained engineers and technicians work alongside leading global manufacturers, giving us direct access to expert knowledge, genuine parts, and the latest firmware updates. Whether you’re protecting an oil and gas facility in the Pilbara, a brewery in Melbourne, or a water treatment plant in Auckland, we’re a phone call away.

ProDetec exhibition booth showcasing fire and gas detection technology.
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What We Offer

  • Commissioning & start-up support — on-site setup and verification by certified engineers
  • Calibration & routine servicing — scheduled maintenance to keep detection accurate and compliant
  • Technical support & troubleshooting — direct access to our specialists by phone, email or on-site
  • Genuine spare parts — held in stock locally across our Australia & New Zealand offices for fast turnaround
  • Repairs & sensor replacements — factory-authorised servicing for gas, flame, water, and dust monitoring equipment
  • Training & operator workshops — equip your team with the knowledge to operate and maintain confidently
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Our Solutions

At ProDetec, we offer a comprehensive range of advanced solutions designed to protect people, processes, and the environment.

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Gas Detection

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Flame Detection

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Industrial Fire Protection

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Water Quality Monitoring

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Beverage Quality Monitoring

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Dust & Emissions Monitoring

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Static Earthing & Grounding

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Controllers, Alarms & Notification Systems

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Calibration & Test Gas

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After Sales & Support

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Australian Standards & Compliance

Every service we provide is delivered in line with the standards your industry depends on. Our team is well-versed in AS/NZS, IECEx, ATEX, and SIL requirements, and we hold ISO 9001 certification across our operations. Whether it’s annual gas detector verification, flame detector functional testing, or compliance documentation for an audit, you can rely on us to get it right — and to give you the paper trail to prove it

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Why Choose ProDetec

Sydney's Premier Industrial Safety Solutions Provider

For more than two decades, we have delivered certified detection and monitoring solutions tailored to Sydney’s diverse industrial landscape. Our skilled team combines world-class technology with local engineering expertise, end-to-end commissioning, and ongoing support services.

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Proven Track Record

21+ years serving Australia’s industrial sector

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Geographic Coverage

Sydney HQ, Perth office, Auckland expansion – nationwide service

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Industry Leadership

Active in hydrogen safety solutions

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Quality Partnerships

Exclusive distributor for world-leading brands

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Compliance Expertise

ATEX/IECEx certified solutions for explosive atmospheres

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Minimal Maintenance

Advanced technology requiring minimal upkeep

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Insights and News

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Frequently Asked
Questions

How quickly can ProDetec respond to a service request?

Response times depend on the urgency and your location, but with offices in Sydney, Perth, and Auckland — and a national network of service partners — we aim to have a technician on-site or a remote support session underway as soon as possible. Customers on a service contract receive priority response.

Do you service equipment you didn't supply?

In many cases, yes. If we represent the manufacturer in Australia or New Zealand, we can typically service, calibrate, and supply parts for the equipment regardless of where it was originally purchased. Get in touch with the make and model and we’ll let you know.

Do you offer service or maintenance contracts?

Yes. We offer tailored service agreements that can include scheduled calibrations, preventive maintenance, priority response, and reporting for compliance audits. Contracts are sized to suit your site — from a single detector through to facility-wide systems.

Can you provide training for our operators and maintenance team?

Absolutely. We run product-specific training for end users and maintenance staff, either at your site or at our facilities, covering operation, calibration, basic fault-finding, and compliance requirements.

Get In Touch